At LHC Group, clinical excellence isn’t just a benchmark – it’s a culture that empowers both clinicians and patients.
We sat down with John DiCapo, our senior vice president of Quality and Performance Improvement, to learn more about how LHC Group promotes a culture of clinical excellence and what it means for clinicians, and their patients, on the front lines of care.
What Distinguishes LHC Group’s Focus on Clinical Excellence?
A structured approach ensures that clinicians are not only prepared but also continuously growing.
“At LHCG, clinical excellence starts on day one,” John said. “Right from the beginning, every clinician is paired with a mentor to build confidence and competence. But it doesn’t stop there, we continue that support with ongoing skill verification and mentorship. We want to ensure that all of our clinicians are highly competent in their skill set. We perform at an extremely high level – and that’s the expectation.”
A Culture of Continuous Improvement
LHCG’s commitment to quality is driven by data – and by listening to our patients.
“We carefully review every patient concern and complaint, analyzing trends in the data to continuously improve the quality of our care,” John said. “At the same time, we study the positive feedback we receive – patients consistently tell us we’re doing a great job – and we use that insight to reinforce what’s working well.”
Empowering Clinicians in the Home Setting
Practicing in the home requires a unique level of clinical expertise and independence. LHCG’s “Experience Intelligence” service delivery model supports clinicians in their role by streamlining care and enhancing patient satisfaction.
“It’s a tool that helps us deliver consistent, exceptional outcomes,” John said. "Clinicians are the eyes and ears of the physician in the home. There’s no doctor who’s just a few doors down. It’s just you and the patient, so you must rely on your own judgment, autonomy, and skills to deliver high-quality care.”
Why Clinical Excellence Matters to Job Seekers
For professionals looking to grow their careers, LHCG offers more than just a job – it offers a path. With structured development programs, mentorship, and ongoing education, clinicians are empowered to expand their skills and grow into leadership roles.
“LHCG provides the training and structure needed to deliver exceptional care,” John said. “And through Experience Intelligence, we’re able to elevate the quality of every interaction.”
Your Impact Starts Here – With a Culture of Belonging and Excellence
Practicing at LHCG provides a sense of personal fulfillment. Through preceptorship, mentorship, and continuing education, LHC Group helps clinicians stay at the top of their field.
“You went to school and obtained a unique and comprehensive set of skills, and you want to use those skills to help people,” John said. “If you have the drive to be an independent practitioner with a strong skill set and want to be part of a larger team, there’s no better place than home health and hospice. You get a wide breadth of practice and the autonomy to deliver truly personalized care.”
At LHC Group, clinical excellence isn’t just a goal – it’s a daily commitment that supports both patients and clinicians. Learn more about career opportunities at LHC Group.
